Terms of use

The acceptance of the "Terms of use", has as its prerogative the knowledge of the indications and advice, disclosed in the "FAQ" page of our site, and reported here. They describe the procedures for carrying out the operations of booking and purchasing the diamonds in our inventory, including the steps that precede them. Below and in chronological order is the list of main elements.

To provide our customers with adequate valuation parameters, we would like to clarify the following: The "Price Reports" published monthly do not indicate that the prices of the diamonds on sale are derived from them. Also, since ours is a sales platform connected to a "Marketplace", it proposes the values of the international market based on free offer. We therefore indicate to our Users to use the prices published on the price lists, for reference purposes only. In reality, the actual prices required for the purchase of a diamond are those published in the "Inventory". They generally differ from those published in the "Price Reports".

1) Login

When you enter the site, log in. You can register as a regular customer or member. So you can get some benefits for these categories.

2) How to select your diamond

Our Marketplace contains a wide range of diamonds with multiple shapes and characteristics, expressed by the console of the "filters", on the "INVENTORY" page.

By clicking and operating one or more features, on the selection filters, you can choose the Shape, Cut, Color, Carat, Purity, Fluorescence, Price and Certification Institutes. Selection takes place simultaneously. It is highlighted as archive scheme and integrated into the search engine.

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3) How to proceed for a purchase

After viewing all the diamonds of your research found in the archive, you can start selecting them. Each click on a specific position opens a box containing all the information available on the selected diamond. The data express the natural and technical characteristics published on the original Certificates issued by the Certification Institutes, and viewable as PDF. Click on the button with the Certificate number to view it. Once the diamond of your choice is found, you can click the "Request your Diamond" button. Insert your data and the others requested, in the following boxes of the form. Then confirm and send. After checking your request, (generally within 48 hours), you will receive all the necessary information to proceed with your purchase. When you receive our booking confirmation, you can start the payment procedure by clicking the "Pay" button. The purchase / payment action must be performed not later than 24 hours after sending our confirmation. Exceeding this term, the reservation may expire and must be repeated.

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4) How to make a payment

After receiving our confirmation, you have 24 hours to make the payment by pressing the "Pay" button.

After clicking it, enter the required data in the fields of the "Make a payment" form. In the "Pay for" field enter: Diamond Purchase. In the "Amount" field, enter the price relating to the diamond you want to buy and in the "Notes" field, enter data relating to it, such as: Carats, Color, Clarity. Fill in the boxes below and click "Continue". Now the field opens with the request for information relating to the payment method you want to adopt. At the end of this action, you will receive a confirmation of "Payment Done" and then the related invoice. The terms and delivery times are those mentioned in our "Confirmation for purchase" that you previously received.

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5) Are you a private person or a company?

If you purchase a diamond through our Marketplace, it is important that you specify at the time of booking whether the purchase will be made as a private person or as a company. This difference will be reflected in the invoice issuing method and in the type of procedure to which the data issued will refer.

6) Useful information on billing

If you buy as a private person or as a company, residing in a country of the Schengen area, (other than Germany), therefore belonging to the EU, the invoicing will be issued: net of VAT for companies with Plafond that have an ID number. Instead, it will contain the 19% VAT integrated in the price, for purchases made by private Persons.

For purchases made from Germany with delivery to German addresses, the local commercial billing model will be applied.

7) Useful information on shipping
A leading company in the transport of valuable goods, will be in charge of collection at our headquarters, and direct delivery to
Customer, in one of the countries of the Schengen area, at the address provided by him. This company will take care with all the technological and operational monitoring tools, to perform the delivery of the goods in respect of privacy and security.
The diamond  will be insured  for the  purchase  value.  In case of
loss before delivery, due to accidental and unpredictable events, the Customer may request, at his discretion, an equivalent diamond of the same value, or to have reimbursed the insured sum. In the event of non-delivery, for reasons not attributable to the customer, the diamond will remain in the local warehouse of the aforementioned company. It will initiate further delivery attempts. If, on the other hand, the Customer is no longer able to guarantee receipt, by communicating it in time before the departure of the shipment, the delivery address can be replaced with another, alternative one, which he communicated to us in writing, via email.

8) Information on currency, price and packaging

To provide our customers with adequate valuation parameters, we would like to clarify the following: The "Price Reports" published monthly do not indicate that the prices of the diamonds on sale are derived from them. Also, since ours is a sales platform connected to a "Marketplace", it proposes the values of the international market based on free offer. We therefore indicate to our Users to use the prices published on the price lists, for reference purposes only. In reality, the actual prices required for the purchase of a diamond are those published in the "Inventory". They generally differ from those published in the "Price Reports".

The selling  price of  each  diamond  present  in our database
it is expressed in Euros. It includes the price of the diamond, transport (if the total purchase sum exceeds 750 Euros), and insurance. In case of a purchase of less than 750 Euros, an additional amount of 65.00 Euros will be added for each shipment.
The diamond is delivered "free and open", therefore not sealed in a blister, but simply wrapped in white "diamond" paper. This allows you to view with a x10 or x20 lens the microscopic laser signature engraved on the "girdle" and indicating the Certificate number. This confirms with cross-proof that the diamond is the one identifiable by the certificate that accompanies it. By comparing the technical data described therein, by entering them in the "Report Search" function on the official website of the Institute that certified it, its identity will be confirmed.

9) Indications on the delivery time

Upon confirmation of the Order, you will also receive information about the delivery time. For reasons of security and secrecy, it is not possible for us to monitor the shipment through modern tracking tools, as is the case in other cases. Before the arrival of the courier in the city, you will be contacted by phone / SMS / email, with the specification on the day and time of delivery. Specific requirements and customized agreements, regarding a precise and programmable delivery date and time, are not contemplated in our guarantee and protection policy of the Parties.